FREQUENTLY ASKED QUESTIONS

We’re located at 10A Exeter Road, right beside Somerset Skate Park and Somerset MRT Station.

We do not have an on-site car park as we encourage car-lite travel.
TRIFECTA is easily accessible via Somerset MRT Station and several bus services just outside our doorstep. If you’re driving, parking is available at nearby malls such as 111 Somerset, 313@Somerset, and Orchard Gateway.

You can reach us at [email protected]. Alternatively you may call or WhatsApp us at +65 8083 6643.

Yes!
Pets are welcome in our outdoor public areas. For the safety and comfort of all guests, pets are not permitted in indoor spaces, including the retail store, restaurant, and the ski school. Please keep your pet leashed and supervised at all times.

Adult Classes:
Ages 11 and above
Minimum height of 1.2m

Kids Classes :
Ages 5–10

We reserve the right to deny entry if these requirements are not met.

To create an account or purchase classes, you must be at least 15 years old. Participants under 18 must have a parent or legal guardian sign the waiver before attending their first session.

There is no maximum age. However, guests aged 60 and above should be in good physical health before using the simulator. TRIFECTA reserves the right to refuse participation if we believe it may pose a safety risk.

Absolutely! Entry is free for everyone. Feel free to explore the venue, enjoy the food and beverages at our Rider’s Lounge, or watch the action at our school. Tickets, class packs, or memberships are only required if you’d like to ride.

All single sessions, class packs, and memberships are non-refundable and final. Please choose wisely before purchasing!

Exchanges or switching are not allowed. Please select the package/ membership that will suit you the best!

If you cancel your booking more than 24 hours in advance, class credits will be refunded back to your TRIFECTA account. This includes drop-in bookings.
Refunded credits from cancellation have a validity of 1 month from the cancellation date. Refunded credits can only be used to book the same class type that was cancelled.

Latecomers will be turned away if you have not checked in or are present by the time your session begins, and no credits or value will be refunded.
Late Cancellation penalties apply for cancellations within 24 hours of your session.
No credit or monetary refunds will be made for such cancellations. Please be sure to reschedule your class more than 24 hours in advance.

Late rescheduling within 24 hours of your session is only permitted with a valid doctor’s MC.

Please arrive before your scheduled session begins. Guests who have not checked in by the start of the session may be refused entry, and the booking will be forfeited without a refund or credit.

For Single Session holders:
Class credits will be refunded back to your TRIFECTA account to book another session. No cash refund will be made.

For Class Pack holders:
Class credits will be refunded back to your TRIFECTA account to book another session. No cash refund will be made.

Off-Peak: April – September
Peak: October – March

Your package becomes active from the date of purchase.
Validity periods begin immediately upon purchase, and extensions are not available.

Parents or legal guardians must create a TRIFECTA account and add their child under the Family Account section.
Children under 15 cannot create accounts or purchase classes on their own.

A parent or legal guardian must:
Sign the waiver before the child’s first session.
Be present during every session.

Only our 12 and 24 class packs are shareable.

All classes and self-practice sessions are 60 minutes long

Class time includes instructor demonstrations, theory, safety briefings, feedback, and rest periods to maximise your learning and recovery.

Students & participants will be rotated to have staggered simulator riding time during the hour, actual riding time is approximately 30 minutes per person, depending on class level and individual progression.

Yes you may!

Do take note that TRIFECTA Snowboard & Ski School is not liable for any damages to personal equipment.

Long-sleeved top, long waterproof pants and long socks is recommended.

For your comfort, we recommend avoiding gym or yoga apparel, as the riding surface is lightly misted and may become damp.

Bookings open up to 14 days in advance!

Due to capacity limits and the safety & enjoyment of all customers, we will not be able to add more slots to sold out sessions. Please kindly book the next available session!

Board storage is available for 1 month, 3 months, 6 months, or 12 months.
Please approach our Guest Experience team for assistance.

Yes. A parent or legal guardian must be present for the safety briefing before the session and remain on-site throughout.

TRIFECTA is not responsible for participants without parental supervision before, during, or after the session.

For birthday parties, corporate events, team-building sessions, or other private bookings, please email [email protected] for rates and arrangements.