Privacy Policy
TRIFECTA (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data in accordance with Singapore’s Personal Data Protection Act 2012 (“PDPA”).
This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit our website, make a purchase, register for a programme, sign up for our mailing list or otherwise interact with us.
1. Who We Are
This website is owned and operated by Steezy Pte. Ltd.
TRIFECTA operates sports, wellness and lifestyle facilities and may offer services including but not limited to:
Surf lessons and surf-related programmes
Snowboard and ski lessons and training programmes
Memberships and class packages
Events, workshops and experiences
Equipment rentals
Retail products and merchandise
Food and beverage offerings
Venue bookings and related services
2. Personal Data We Collect
Depending on your interaction with us, we may collect personal data including:
Name
Email address
Phone number
Date of birth
Emergency contact details
Billing and payment information
Booking and purchase history
Membership information
Survey responses and feedback
Marketing preferences
Website usage and analytics data
Any other information voluntarily provided to us
3. How We Collect Personal Data
We may collect personal data when you:
Visit our website
Create an account
Purchase products or services
Register for classes, events or programmes
Submit enquiries through our website
Subscribe to our newsletter
Participate in surveys, promotions or contests
Contact us via email, phone or social media
Interact with our advertisements or marketing campaigns
4. How We Use Your Personal Data
We may use your personal data to:
Process bookings, purchases and payments
Manage memberships and customer accounts
Deliver classes, events and services
Communicate with you regarding bookings and enquiries
Provide customer support
Improve our services and customer experience
Conduct research and analytics
Send marketing communications, promotions and updates
Comply with legal and regulatory requirements
Ensure the safety and wellbeing of participants during activities
5. Marketing Communications
We may send you newsletters, promotional offers, event announcements and updates about our products and services.
You may opt out of marketing communications at any time by:
Clicking the unsubscribe link in our emails; or
Contacting us directly.
We will continue to send service-related communications where necessary to fulfil bookings, memberships or other services you have requested.
6. Disclosure of Personal Data
We may share personal data with trusted third-party service providers who assist us in operating our business, including:
Payment processors
Booking and reservation platforms
Email marketing providers
Website hosting providers
Analytics providers
Advertising and marketing platforms
Customer relationship management systems
Professional advisers and auditors
We may also disclose personal data where required by law or where necessary to protect our legal rights, customers, staff or business operations.
7. Cookies and Analytics
Our website may use cookies and similar technologies to improve user experience, analyse website performance and support marketing activities.
We may use services such as:
Google Analytics
Google Ads
Meta Pixel (Facebook and Instagram)
These services may collect information regarding your device, browser, pages visited and interactions with our website.
You may adjust your browser settings to manage or disable cookies. However, doing so may affect certain website functionality.
8. International Transfers
Some of our service providers may process or store data outside Singapore.
Where personal data is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data.
9. Protection of Personal Data
We take reasonable administrative, technical and physical measures to protect personal data from unauthorised access, collection, use, disclosure, modification or loss.
While we strive to protect personal data, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
10. Retention of Personal Data
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations.
When personal data is no longer required, it will be securely deleted or anonymised where reasonably practicable.
11. Access and Correction Requests
You may request access to, or correction of, your personal data held by us by contacting us using the details below.
We may require verification of your identity before processing such requests.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be published on this page and will take effect immediately upon publication.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
TRIFECTA
10A Exeter Road
Singapore 239958